Return & Refund Policy
We want you to be completely satisfied with your purchase. If not, we're here to make it right.
Last updated: June 01, 2026
Easy Returns
Hassle-free returns within the allowed period.
Quick Refunds
Refunds processed fast and securely.
100% Transparent
Clear policy with no hidden terms.
Customer First
We're here to help, every step of the way.
Secure Process
Safe pickups and secure transactions.
1. Return Eligibility
You may return a device if it meets the following conditions:
- The device is defective or not functioning as described
- You received the wrong product or model
- The device is in its original condition with all accessories
- Return request is raised within 7 days of delivery
- Original packaging, invoice, and warranty card are included
2. Items Not Eligible for Return
The following items are not eligible for return:
- Physical damage (cracks, dents, broken screen)
- Tampered seals or unauthorized repairs
- Software or data-related issues caused by the user
- Returns requested after the 7-day window
- Missing accessories, box, or proof of purchase
3. Return Process
Our return process is straightforward:
- 1
Raise a return request
Contact support with your order ID and reason for return.
- 2
Share details
Provide photos, videos, and a brief description of the issue.
- 3
Approve & pickup
Once approved, we schedule a secure pickup or store drop-off.
- 4
Inspection
Our team inspects the device at our fulfillment hub.
- 5
Refund / Replacement
Approved returns are refunded or replaced within 3–5 business days.
4. Refund Policy
Refund details and timelines:
Processing time
Refunds are processed within 3–5 business days after inspection approval.
Payment method
Refunds are issued to the original payment method where possible.
Shipping charges
Shipping fees are non-refundable unless the return is due to our error.
COD orders
Cash on delivery refunds are sent via bank transfer, EasyPaisa, or JazzCash.
Invoice & packaging
Original invoice and packaging must be included with every return.
Right to reject
CashKar may reject returns that do not meet eligibility criteria.
Out-of-stock replacements
If a replacement is unavailable, a full refund will be issued.
Support availability
Our team is available Mon–Sat, 11am–8pm for return assistance.
Your satisfaction is our priority. We handle every return with care, transparency, and speed.